Refund policy
Return Period
We offer a 30-day return policy. This means you have 30 calendar days from the date of receiving your item to request a return.
In accordance with European Union consumer protection laws, if the goods are shipped within the European Union, you also have the right to withdraw from the purchase within 14 calendar days of receiving your order, without providing any reason.
Return Eligibility
To be eligible for a return, the item must be:
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In the same condition as received
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Unworn or unused
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With all original tags attached
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In its original, undamaged packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Returned items must be sent to:
Akmenų g. 4B
Didžioji Riešė
LT-14261 Vilnius district
Lithuania
Items sent without prior return authorization will not be accepted.
If your return is approved, we will provide further instructions regarding the return process.
You may contact us at any time for questions regarding returns.
Damages and Incorrect Items
Please inspect your order upon receipt.
If an item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it appropriately.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom-made or personalized products
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Personal care or hygiene products if opened or used
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Hazardous materials, flammable liquids or gases
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Sale items
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Gift cards
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to receive a replacement item is to return the original product and, once the return is approved, place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: